Terms of Service

Publication date: 14/12/2024

Welcome to FRONTIER AI (“we”, “us”, or “our”). By accessing, viewing or otherwise using any portion of our services (collectively, the “Services”), you agree to comply with and be bound by the following Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our Services.

These Terms constitute a legally binding agreement between you (“User” or “you”) [CUSTOMER] regarding your use of our Services, including any content, functionality, and features offered through the Services.

1. Acceptance of Terms

By using or accessing the Services, you affirm that you are at least 18 years old and that you have the capacity to enter into this agreement. If you are using the Services on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.

2. Services Overview

FRONTIER AI provides AI co-workers for healthcare organisations to help them combat workforce pressures and staffing shortages. The AI co-workers are deployed alongside administrative staff members to act as a force multiplier for productivity.

3. Eligibility

You may use the Services only if you are legally able to enter into a binding contract, and if your use of the Services is not prohibited by applicable laws, including (without limitation) data protection laws such as the UK/EU General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA).

4. Account Registration

To access certain features of the Services, you will be issued with a user account. In the context of your account, you agree to provide accurate, current, and complete information and to update your information as necessary. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

5. Use of Services

You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not:

  • Use the Services for any illegal or unauthorised purpose;
  • Distribute harmful content, such as viruses or malware;
  • Attempt to gain unauthorised access to our systems or data;
  • Reverse engineer, decompile, or otherwise attempt to extract the source code of the Services;
  • Use the Services in a way that could damage, disable, or impair the functioning of the Services.

6. Privacy and Data Protection

Your privacy and the security of your data are of paramount importance to us. Please review our Privacy Notice to understand how we collect, use, and protect your personal data. By using the Services, you consent to the collection and use of your data as outlined in the Privacy Notice.

GDPR Compliance:

We comply with the relevant data protection laws and regulations including (without limitation) UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA). If you are an EU or UK resident or your data is processed in the UK or EU, we will process your personal data in accordance with the relevant laws and regulations.

Our Privacy Notice outlines the details of how we manage personal data, including:

  • The types of personal data we collect;
  • The legal bases for processing personal data (such as consent, contractual necessity, etc.);
  • How long we retain your data;
  • Your rights regarding your personal data (including access, rectification, erasure, restriction of processing, data portability, and objection).

7. Intellectual Property

All content, software, algorithms, designs, and other intellectual property provided through the Services, including but not limited to text, graphics, images, and trademarks, are owned by FRONTIER AI or its licensors and are protected by intellectual property laws.

You may not use, copy, modify, distribute, or create derivative works based on any part of the Services without our express written permission.

8. Disclaimers and Limitations of Liability

Disclaimer of Warranties: The Services are provided "as is" and “as available.” We do not make any representations or warranties, express or implied, regarding the accuracy, completeness, or reliability of the Services. We disclaim all warranties, including implied warranties of merchantability or fitness for a particular purpose.

Limitation of Liability: To the maximum extent permitted by law, FRONTIER AI will not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities, arising out of or in connection with your use of the Services.

9. Indemnification

You agree to indemnify and hold harmless FRONTIER AI, its affiliates, employees, and agents from and against any claims, damages, losses, or expenses arising out of your use of the Services or your violation of these Terms.

10. Modification of Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.

11. Termination

We may suspend or terminate your access to the Services at our discretion, without notice, for any reason, including but not limited to violations of these Terms. Upon termination, you must cease all use of the Services and delete any downloaded content.

12. Governing Law and Dispute Resolution

These Terms will be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration or in the courts of England and Wales, as applicable.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

FRONTIER AI
Email: help@frontierhealth.ai
‍Address: 6th Floor One London Wall, London, United Kingdom, EC2Y 5EB